Question 1

How do I place an order?

Accepted Answer

Browse our catalogue, add items to cart, and proceed to checkout. Fill in your shipping address and you'll receive bank transfer details by email. Your order is confirmed once we receive your payment.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank transfer (IBAN) only. After placing your order, you receive our banking details. Once your transfer is confirmed (typically 1–2 business days), we ship your order.

Question 3

How long does payment confirmation take?

Accepted Answer

SEPA bank transfers within the EU are typically confirmed within 1–2 business days. Once confirmed, your order moves to processing and ships within 24 hours.

Question 4

Can I cancel my order?

Accepted Answer

You can cancel your order before payment is confirmed. Once payment is received, cancellations are not possible as the order enters processing. Contact us at SportNutrition Store@inbox.eu immediately if you need to cancel.

Question 5

Is there a minimum order amount?

Accepted Answer

There is no minimum order. However, shipping is free on orders over €150.

Question 6

Which countries do you ship to?

Accepted Answer

We ship to 30+ European countries including Germany, France, Spain, Italy, Poland, Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Czech Republic, Hungary, Romania, and more.

Question 7

How long does delivery take?

Accepted Answer

Delivery times depend on your location: Core EU (DE, AT, NL) — 3–5 days; Western EU (FR, ES, IT) — 4–7 days; Northern EU — 5–8 days; Eastern/Southern EU — 5–10 days.

Question 8

How are orders packaged?

Accepted Answer

All orders are shipped in plain, standard packaging.

Question 9

Do I need to pay customs fees?

Accepted Answer

No. All shipments are sent from within the European Union, so there are no customs fees or import duties for EU residents.

Question 10

How do I track my order?

Accepted Answer

Once shipped, you receive a tracking number by email. The tracking link is also available in your account under My Orders.

Question 11

Are your products lab tested?

Accepted Answer

Yes. All products we carry are premium quality or verified by third-party laboratory testing. We only work with reputable manufacturers that provide Certificates of Analysis (COA).

Question 12

Do I need an account to order?

Accepted Answer

No account is required. Simply add products to cart and checkout.

Question 13

What is the shelf life of products?

Accepted Answer

All products are shipped with at least 12 months remaining shelf life. Some sports nutrition products have shelf lives of 2–3 years.

Question 14

How should I store my order?

Accepted Answer

Most supplements should be stored in a cool, dry place. supplements and some medications require refrigeration after reconstitution. Specific storage instructions are on each product label.

Question 15

Can I return a product?

Accepted Answer

Due to the nature of nutrition and supplement products, we do not accept returns for health and safety reasons. If you received a damaged or incorrect item, contact us within 48 hours of delivery.

Question 16

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, take photos immediately and email us at SportNutrition Store@inbox.eu within 48 hours. We will arrange a replacement or refund.

Question 17

What if my order doesn't arrive?

Accepted Answer

If your order has not arrived within the estimated delivery window, contact us. For lost parcels confirmed by the carrier, we offer a full replacement or refund.

Question 18

Do I need an account to order?

Accepted Answer

No, you can order as a guest. However, creating an account allows you to track your orders and view order history.

Question 19

How is my personal data handled?

Accepted Answer

We process personal data in accordance with GDPR. Your data is used solely for order fulfillment and is never sold to third parties.

Question 20

Is my payment information secure?

Accepted Answer

Yes. We use bank transfer only — we never store card numbers or payment credentials.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Products & Quality

Returns & Refunds

Account & Privacy